Trading As: Vorn Security Advisory
Website: vorn.co.nz
Email: info@vorngroup.co.nz
Location: Auckland, New Zealand

 

Terms of Trade

1. Introduction

These Terms of Trade apply to all services provided by Vorn Group Limited trading as Vorn Security Advisory (“Vorn”, “we”, “our”, or “us”). By engaging our services, requesting a proposal, booking training, or accepting an invoice or quotation, you agree to these terms unless otherwise agreed in writing.

 

2. Services

Services may include, but are not limited to:

• Physical security assessments

• Security advisory services

• Emergency and lockdown planning

• Security training and awareness programmes

• Policy and procedure development

• Incident reviews and post-incident advice

• Other related consulting or advisory services

The scope of services for each engagement will be outlined in writing through a proposal, quote, email confirmation, invoice, or service agreement.

 

3. Quotations and Pricing

Unless otherwise stated:

• All prices are in New Zealand Dollars (NZD)

• GST may apply and will be shown separately where required

• Quotes are valid for 30 days from the date issued

• Additional work outside the agreed scope may incur additional charges

Vorn reserves the right to revise pricing where project scope, complexity, timelines, or client requirements materially change.

 

4. Payment Terms

Unless otherwise agreed in writing:

• Payment is due within 7 days of invoice date

• Overdue invoices may result in suspension of services

• Vorn reserves the right to charge reasonable recovery costs for overdue accounts

• Clients must ensure invoice references are used when making payment

Accepted payment methods may include bank transfer, approved online payment platforms, or other agreed methods.

 

5. Deposits and Bookings

Vorn may require deposits or upfront payment for:

• Training programmes

• Workshops or facilitated sessions

• Large consulting engagements

• Custom project work

Bookings are not confirmed until payment or deposit requirements have been met where applicable.

 

6. Cancellations and Rescheduling

Consulting Services

Clients must provide reasonable notice for cancellations or rescheduling requests.

Where work has already commenced, Vorn reserves the right to invoice for:

• Time already spent

• Resources committed

• Non-recoverable costs

 

Training Services

Unless otherwise agreed:

• Cancellations within 48 hours of delivery may incur charges

• Failure to attend scheduled training may be treated as a cancellation

• Online course purchases are generally non-refundable once access has been provided

Vorn may consider refunds or transfers at its discretion.

 

7. Client Responsibilities

Clients agree to:

• Provide accurate and relevant information

• Provide reasonable access to required sites, personnel, or systems where necessary

• Engage in good faith throughout the engagement

• Ensure any instructions, approvals, or decisions required are provided in a timely manner

Delays caused by unavailable information, restricted access, or client-side issues may affect project timelines.

 

8. Confidentiality

Vorn will treat client information as confidential unless:

• Disclosure is required by law

• The information is already publicly available

• The client authorises disclosure

Clients must also treat Vorn methodologies, documentation, pricing, and materials as confidential unless otherwise agreed.

 

9. Intellectual Property

Unless otherwise agreed in writing:

• Vorn retains ownership of all intellectual property, frameworks, templates, methodologies, training materials, and proprietary content developed prior to or during an engagement

• Clients may use deliverables provided for their own internal business purposes

• Deliverables may not be reproduced, sold, distributed, or modified for commercial resale without written permission

 

10. Limitation of Liability

Vorn provides advisory and consulting services based on information available at the time of engagement.

While reasonable care and professional judgement are applied:

• Vorn does not guarantee prevention of incidents, losses, or security breaches

• Clients remain responsible for operational decisions and implementation of recommendations

• To the maximum extent permitted by law, Vorn’s liability is limited to the value of the services provided for the relevant engagement

Vorn will not be liable for indirect, consequential, or business interruption losses.

 

11. Health and Safety

Where services are delivered on-site, both parties agree to comply with applicable health and safety obligations under New Zealand legislation, including the Health and Safety at Work Act 2015.

Clients must provide information regarding known hazards relevant to the engagement.

 

12. Website and Online Content

Information provided on the Vorn website is general in nature and does not constitute formal security advice unless specifically engaged.

Vorn may update website content, services, pricing, or information at any time without notice.

 

13. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes arising from services provided by Vorn Group Limited will be subject to the jurisdiction of the New Zealand courts.

 

Privacy Policy

1. Purpose

Vorn Group Limited is committed to protecting personal information and handling it in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect personal information.

 

2. Information We Collect

We may collect personal information including:

• Names

• Email addresses

• Phone numbers

• Organisation details

• Billing information

• Training participation information

• Website usage and analytics data

• Information voluntarily submitted through contact forms or enquiries

 

3. How Information Is Collected

Information may be collected through:

• Website contact forms

• Online bookings

• Training registrations

• Email correspondence

• Consulting engagements

• Website analytics and cookies

• Direct communication with clients

 

4. Use of Information

Personal information may be used to:

• Respond to enquiries

• Deliver consulting and training services

• Process invoices and payments

• Improve website functionality and user experience

• Communicate regarding bookings or services

• Meet legal or regulatory obligations

Vorn does not sell personal information to third parties.

 

5. Storage and Security

Vorn takes reasonable steps to protect personal information from:

• Unauthorised access

• Loss or misuse

• Disclosure

• Alteration or destruction

Information may be stored electronically using secure third-party platforms and business systems.

 

6. Sharing Information

Personal information will only be shared where:

• Required to deliver services

• Required by law

• Necessary for payment processing or operational purposes

• The individual has provided consent

Third-party providers may include website, booking, payment, or cloud storage platforms.

 

7. Website Analytics and Cookies

The Vorn website may use cookies and analytics tools to understand website traffic and improve user experience.

Users can adjust browser settings to manage or disable cookies if preferred.

 

8. Access and Correction

Individuals may request access to, or correction of, their personal information by contacting:

Email: info@vorngroup.co.nz

Requests will be handled in accordance with the Privacy Act 2020.

 

9. Retention of Information

Personal information will only be retained for as long as reasonably necessary for business, legal, or operational purposes.

 

10. Updates to This Policy

Vorn may update these Terms of Trade and Privacy Policy from time to time.

The latest version will be available on the Vorn website.

 

Contact Information

Vorn Group Limited
Trading as Vorn Security Advisory
Auckland, New Zealand
info@vorngroup.co.nz
vorn.co.nz